Privacy Policy

Shilpa Maher Coaching is committed to safeguarding the privacy of clients while providing the highest possible quality of service. We will only use the information collected about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact shilpa@shilpamaher.com.

ShilpaMaher.com Privacy Policy

INTRODUCTION

This privacy notice provides you with details of how we collect and process personal data through the use of our site www.shilpamaher.com, including any information you may provide through our site. By providing us with your data, you warrant to us that you are over 13 years of age.

Shilpa Maher is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” ) in this privacy notice.

Our full details are:
Email address: shilpa@shilpamaher.com

Telephone number: +44 7921 283872

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at:

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying any individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:

Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business through effective communication.

Customer Data may include your first name, maiden name, last name, marital status, title, date of birth, gender, billing address, delivery address, username and password, purchases or orders, your bank or card details, your interests, preferences, feedback and survey responses. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

Usage Data may include information about how you use our website, products and services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Communications Data may include any communication that you send to us whether that be through the contact form on our website, through email, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you and for record keeping. Our lawful ground for processing is our legitimate interests which in this case are to reply to communications sent to us and to keep records.

Marketing Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as free resources and competitions, to deliver relevant website and social media content to you and to measure and understand the effectiveness of our advertising. Our lawful ground for processing is our legitimate interests which in this case are to measure and understand how customers are using our products/services, to develop them and to grow our business through effective marketing.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about criminal convictions and offences.

HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:
- Direct interactions: You may provide data by filling in forms on our site (or otherwise) or communicating with us by post, phone, email or otherwise, including when you:
- Order our products or services;
- Create an account on our site
- Subscribe to our service or publications;
- Request resources or marketing be sent to you;
- Enter a competition, prize draw, promotion or survey; or
- Give us feedback
- Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
1. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:
Where we need to perform the contract between us.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message.
You have the right to withdraw consent to marketing at any time by emailing us at s hilpa@shilpamaher.com
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at shilpa@shilpamaher.com if you need details about the specific legal ground we are relying on to process your personal data.
Marketing communications
You will receive marketing communications from us if you have:
(i) requested information from us or purchased goods or services from us; or
(ii) if you provided us with your details when you entered a competition or registered for a promotion or free resources; and
(iii) in each case, you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at shilpa@shilpamaher.com.

Code of ethics

Ethics

I abide by a strict code of conduct and work according to the following guidelines.

I will:

- Always conduct myself to the highest levels of ethics, integrity, accountability and responsibility.

- Treat all clients and potential clients with absolute dignity, confidentiality and respect as free and equal individuals.

- Maintain the good reputation of the coaching profession by following the guidelines of the ICF.

- Comply with the spirit and the letter of any commercial agreements made with clients and potential clients.

- Keep appropriate and accurate records of my work with clients and ensure they remain confidential, are stored securely and comply with Data Protection requirements.

- Maintain professional boundaries with all clients.

- Not charge professional fees without relevant and appropriate professional accreditation and professional insurance.

- Represent true levels of title, competence and experience in order not to mislead or misrepresent.

- Clearly state to clients and potential clients the terms of any commercial agreement.

- Make no claims or implications of outcomes of coaching that cannot be demonstrated or guaranteed.

- Obtain permission from any client or potential client before releasing their names as referees.

- Have qualifications, skills and experience appropriate to the needs of my client.

- Avoid all conflicts of interest and give notice of such potential conflicts.

- Endeavour to enhance public understanding and acceptance of professional coaching.

- Continually develop professionally in both the theory and practice of coaching.

- Respect all copyrights, agreements, intellectual property and trademarks and comply with all laws covering such areas.

- Respect the client’s right to terminate the coaching relationship at any point during the process, subject to the provisions of the agreement or contract.

- Ensure every client has a copy of this code.